FAQ

Shipping policy

We can ship to all 52 states of America. We can't ship internationally at this stage but please get in touch and we will connect you with a local store.

Shipping is free on all orders over $20! For orders under $20 shipping is $5

Orders are dispatched within 24 hours. From there it depends on where you're located, usually order will arrive within a few days.

Returns and exchanges

Please get in touch within 30 days of receiving your order if you'd like to return it. Please note return postage is to be paid by the customer.

Product queries

Yes! All our products are safe to use on puppies as well as full grown dogs.

It is best to hold off washing puppies until they are at least six weeks old, while they are small they can become chilled easily as they have trouble regulating their body temperatures.

When you do wash your puppy, make sure you keep them warm during their bath and have clean, warm towels to dry them off afterwards – getting chilled can make them very sick.

It's great to get your puppy used to baths early so it's easier to wash them as they get older.

The bars are made with neem oil and essential oils in a vegetable soap base. They’re non-toxic, but your dog may suffer from some minor gastric discomfort.

Over the years we’ve occasionally received calls from concerned dog owners, but really there’s little to worry about, apart from the annoyance of having to buy another bar.