Shipping policy

We ship to all American states. We aren't shipping internationally at this stage, but please get in touch with us so we can connect you to a local store.

Shipping is free on all orders over $20! Otherwise, shipping is $5 for orders under $20.

Orders are dispatched within 48 hours. They will typically arrive within a few days, depending on where you’re located.

Returns and exchanges

If you’d like to return your order, please contact us within 30 days of receiving your purchase. Also note that the return postage is to be paid by the customer.

Product queries

Yes! All our products are safe to use on puppies as well as adult dogs.

It is best to hold off washing puppies until they are at least six weeks old. Their small bodies have a harder time regulating body temperatures, so they can become chilled easily.

Starting to bathe your puppy at 6-8 weeks old is a great way to get them used to baths so it's easier to wash them as they get older.

When you do wash your puppy, make sure you keep them warm during their bath and have clean, warm towels to dry them off with afterwards – being cold can make them very sick.

Our WashBars are made with neem oil and essential oils in a vegetable soap base. They’re non-toxic, but your dog may suffer from some minor gastric discomfort.

Over the years we’ve occasionally received calls from concerned dog owners, but there’s really little to worry about, apart from the annoyance of having to buy another soap bar.